Frequently asked questions
What is the return policy?
We have the best surf products and our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
Only items that are legally exempt from the right of withdrawal (such as sealed hygiene items once opened, personalised products, or perishable goods) may be excluded from returns.
Any such items will be clearly identified before purchase.
When will I get my order?
Orders are processed within 2 business days.
Delivery times vary by destination and are typically:
• Portugal: 1–3 business days
• Spain: 2–4 business days
• Rest of EU: 3–7 business days
You will receive a tracking email once your order ships.
Where are your products manufactured?
Our products are manufactured in the best compliant factories for surf, skate and swim gear, both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated based on your delivery location, the weight and size of the items in your order.
All shipping charges are clearly displayed at checkout before you complete your purchase.
No additional shipping fees will be added after payment.